He was very detail-oriented and professional.
Randall and I went to law school together in the mid-90's. I thought he was a very nice guy, but we unfortunately lost contact. Little did I know that 20 years later, after researching potential attorneys and checking out his reviews, reputation and credentials, I'd select him as the estate planning attorney for my parents! He did a great job on what turned out to be a complicated estate plan (the family is still growing, and one of the grandchildren is special needs, which raised a lot of back-and-forth over the need for/terms of a Special Needs Trust). He was very detail-oriented and professional - he put a ton of time in to get everything right, considering every possibility, notwithstanding that he was drafting all the documents at a flat rate. My brother and I were very particular about numerous terms of the documents, and Randall was always very patient and helpful throughout numerous (and I mean numerous) e-mails and telephone conferences. And, my parents really liked him and felt comfortable with him, which I think is very important when anyone is drafting an estate plan. I will be contacting him soon to set up my OWN estate plan - I don't think I can give a better recommendation than that.